Refund Policy

Last updated 8 November 2026

We want you to feel safe paying first. Here is exactly when you get your money back.

Full refund

• Late delivery: if your film isn't delivered within 24 hours of your script approval, you get a full refund automatically, and we still deliver the film.
• Before approval: if you cancel before approving your script, you get a full refund.
• We can't make it: if we decline or cancel your order for any reason, you get a full refund.
• Script not approved: if you don't approve your script within 7 days, we may cancel and refund in full.

Technical problems

If the delivered film has a technical error (caption typo, sync issue, cropped frame or missing format), tell us within 14 days. We'll fix it free, usually within 24 hours. If we can't fix it, you get a full refund.

Not refundable

Once a film has been delivered on time and matches the approved script, we can't refund it just because of a change of mind. Changes to the story after approval can be made as a new order.

How refunds are paid

Refunds go back to the original payment method through PayPal, normally within 5 business days.

Questions? Email pink.camel@bluecamel.uk.